We accept returns of domestic orders within 14 days of the date the order was delivered on eligible items.
If the item is in your possession more than 14 days, it is considered used and we will not issue you a refund or replacement.
To be eligible for a refund, products must be returned unused, unworn, unwashed, no damage, no visible makeup or deodorant on, in their original condition as you received it, with all tags attached and must also be in the original packaging. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Return requests for orders delivered after 14 days will be politely declined. We hope you understand. If 14 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Please make sure to read our items description carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
NON-REFUNDABLE ITEMS:
Unfortunately we cannot accept returns for the following items:
- Free gifts or promotional items
- Items marked FINAL SALE
- Discounted, sale, and/or clearance items
- Sunglasses
- Bodysuits, Leggings
- Swimwear / Cover-ups
- Lingerie / Lounge
- Activewear / Shapewear
- Visibly Worn items
- Select White Items
- Items outside of policy window
- E-Gift Cards
OUR RESPONSIBILITY
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color, or size.
YOUR RESPONSIBILITY
Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Please ensure that your address is correct when you place your order. In the event that your order is returned to us as undelivered, there will be a 10% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and the shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.
SHIPPING FEES
- Outbound shipping fees from the original order are not refundable.
- Return shipping and any reverse duties are the responsibility of the customer.
RETURN / EXCHANGE PROCESS
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any item that we missed the mark on.
RETURN/EXCHANGE REQUEST INSTRUCTIONS
For refunds (if applicable), please send an email with your full name, order number, item description, and the reason for your return.
Please follow these instructions for a return request:
- Take some photos of the problem. If the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Return/Replacement Request” to support@verliz.com.
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue.
Our support team will respond within as soon as possible and Return Instruction will be provided. Please allow up to 8 hours to get a response from us.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect item, size, color, quantity, etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us as soon as possible and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
REFUNDS
We are more than willing to process a refund for mistakes made on our end. Please read (if you haven't) our Return & Refund Policy page for more details about the conditions of refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. This process can take up to 5 business days from the date your return tracking information shows Delivered.
If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment).
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations. For immediate refund if you prefer, we can refund you through Gift Cards or Store Credit.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, here is what to do:
- First, check your bank account again.
- Then, contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve followed all of these steps and you still have not received your refund yet, please contact us at support email support@verliz.com.
*By completing a purchase with VERLIZ, you are agreeing to our full Terms, Shipping, and Return & Refund Policies.
