FAQs - Frequently Asked Questions

Here you'll find the answers to the most common questions our customers have!

Getting Started

Your privacy is extremely important to us. Please see our Privacy Policy page for full details on how your privacy is being protected when you shop at WowMerci.

You can reach one of our devoted customer service representatives 24/7 at support@wowmerci.com. We are eager to help you with your inquiry and will respond to you within 8 hours.

Discount codes cannot be combined. Each discount code can only be used at once and for one order.

We do offer Gift Cards through our web store. Click here to go directly to the Gift Cards Collection.

While there are multiple codes active, only one coupon can be used at a time.

Shipping

We are currently shipping to the Unite States only. However, we have plans to expand to more countries in the future.

We typically ship all orders within 2-5 business days. If you select Expedited shipping at checkout, we'll ship within 2 business days depending on which time in the day the orders are placed.

We ship all items with United States Postal Service (USPS). For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

*Please note - shipping insurance is non-refundable once your order has shipped.

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

Returns & Refunds

If item was not used or opened you can mail it back to us and you will get a refund. To be eligible for a refund, products must be returned unused, unworn, unwashed, no damage, no visible makeup or deodorant on, in their original condition as you received it, with all tags attached and must also be in the original packaging. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

See our Return Policy page for more information.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

*Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

We accept returns of domestic orders within 30 days of the date the order was delivered on eligible items. If the item is in your possession more than 30 days, it is considered used and we will not issue you a refund or replacement.

For more details about our returns and exchange policy, please visit our Returns & Refunds Policy

We do not offer exchanges. However, if for any reason you did not receive the exact product that you expected, just let us know asap and we will work with you to get you a new one! 

Check out our Returns Policy page. This has everything you need to know to make your return fast and easy.  We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. 

We do not provide free returns or exchanges on international orders. 

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. *Please do not return items to us without authorization from support first.

Orders

To track the location or the status of your order, you can either Click here on Track My Order or At the bottom of the page, click on the Order Tracking option from the CUSTOMER CARE menu. Then enter the tracking number that was sent to you via email to start the tracking process.

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

We accept 12 hours notice to cancel an order or update any changes such as quantity, color, size, or shipping address information. Just feel free to contact us. We're available 24/7 at support@verliz.com.

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to try to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so, you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

Please Contact Our Support Team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site

Of course. please click on the "Track Order" menu located at the footer menu or simply click HERE to track your order.

Still need help? Send us a note.

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